Merseyside Police has launched an AI chatbot named Bobbi for answering public questions. The force stands as the first in the North West to deploy the technology. Bobbi handles non-emergency queries. The goal remains to ease pressure on call handlers. The system went live this week.

Bobbi is designed to handle routine public questions. Merseyside Police said the chatbot will help manage non-urgent requests. This lets call handlers to focus on higher-priority incidents. The force said Bobbi has gone live for members of the public. The chatbot represents the first such tool across the region.