Delighted
Delighted is a customer experience management platform designed to gather actionable feedback quickly and easily, empowering businesses to improve customer satisfaction and drive growth.
- NPS Surveys
- CSAT Surveys
- CES Surveys
- Survey Distribution (Email, Web, Link, SMS)
- Real-Time Reporting and Analytics
- Integrations with Popular Platforms (e.g., Salesforce, Slack, Zendesk)
- Customizable Surveys
- Multi-Language Support
- Customer Satisfaction (CSAT) Surveys: Measure customer satisfaction after interactions or transactions.
- Net Promoter Score (NPS) Surveys: Identify promoters, passives, and detractors to gauge customer loyalty.
- Customer Effort Score (CES) Surveys: Measure the ease of customer interactions to identify areas for improvement.
- Product Feedback: Gather insights into product usability and satisfaction.
- Website Feedback: Collect feedback on website user experience.
Additional Details
To qualify, you must: Be a pre-Series B company Be ready to use your Delighted credit within the next year Have not received a Delighted credit previously
Delighted helps businesses collect and analyze feedback to improve customer satisfaction and drive growth. With its easy-to-use interface and comprehensive survey options, Delighted enables businesses to quickly gather actionable insights and make data-driven decisions.
- Easy to Use: Simple setup and intuitive interface require no technical skills.
- Actionable Insights: Collect and analyze feedback to identify areas for improvement.
- Improved Customer Satisfaction: Enhance customer satisfaction by addressing feedback and improving experiences.
- Increased Customer Loyalty: Boost customer loyalty by identifying and nurturing promoters.
- Data-Driven Decisions: Make informed decisions based on real customer feedback.
Delighted offers several pricing tiers:
Free Plan:
- 25 responses/month
- 1 user
Starter Plan:
- $17/month
- 50 responses/month
- 2 users
Growth Plan:
- $35/month
- 100 responses/month
- 3 users
Premium Plan:
- $224/month (billed annually)
- Includes additional features
Premium Plus Plan:
- $449/month (billed annually)
- Includes advanced features and higher response limits
Key points:
- Pricing is based on number of responses, users, and feature level
- 10% discount available for annual billing
- Custom pricing available for higher volume needs
- 7-day free trial offered before committing to a paid plan
- Unused responses do not roll over to the next period
Delighted follows a pay-per-response model, ensuring businesses only pay for the value they receive. For specific needs, it's recommended to contact Delighted directly for a custom quote
There is currently no promo code for this product
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