Freshdesk
Cloud-based customer support software with over 150 integrations to simplify superior support delivery.
- AI-Powered Helpdesk (Freddy AI)
- Automated Ticketing System
- Self-Service Portal
- Knowledge Base
- Collaboration Tools
- Analytics and Insights
- Customizable Workflows
- Third-Party Integrations (e.g., Salesforce, MS Teams, Playvox)
- Advanced Ticketing Management: Prioritize, categorize, and assign tickets more efficiently.
- Self-Service: Build a knowledge base and set up AI bots to automatically answer common questions.
- Team Collaboration: Enable efficient collaboration without duplicate efforts or overlooked tasks.
- Analytics and Insights: Analyze performance data, create custom reports, and easily share results.
- Helpdesk AI: Provide agents with an AI assistant for increased productivity and faster service.
Additional Details
The Freshstack credits are only valid for new customers. Bootstrapped Startups or Startups part of Freshworks' community of 200+ incubators, accelerators, VC's, and government bodies are eligible to receive $3,000 in credits for Freshstack through the Freshworks Startup Program. If startups are not part of our existing ecosystem, feel free to apply our team will get back to understand your requirements in further detail and set you up on the Freshworks platform. Credits are only available on the Pro plan for Freshsales Suite & Freshdesk Omnichannel, which are the most popular amongst existing Freshworks customers. Freshstack credits will cover all the features available on the Pro plan of Freshdesk Omnichannel and Freshsales Suite. Any add-on that is outside of the Pro plan needs to be purchased separately.
Freshdesk offers software designed to make customer support easier and more efficient. With features like AI-powered bots, knowledge base management, and automation, it helps businesses of all sizes improve their customer service operations.
- Simplified Setup: Easy to set up and use, allowing you to get started quickly.
- Reduced Busywork: Automate manual processes, enabling agents to focus on delivering personalized support.
- Empowered Self-Service: Enable customers to help themselves with a robust knowledge base.
- Improved Productivity: Increase agent productivity with streamlined workflows and Freddy AI assistance.
- Scalable Support: Deliver scalable support excellence with AI-powered responses and smarter ticketing.
Free Plan:
- Cost: $0 per agent/month
- Features: Email and social ticketing, ticket trend reports, knowledge base, team collaboration tools, and basic data security.
- Best for: Small businesses or startups managing basic customer support.
Growth Plan:
- Cost: $15 per agent/month (billed annually) or $18 per agent/month (billed monthly)
- Features: Includes all Free Plan features plus automation, marketplace apps, helpdesk reports, and customer satisfaction surveys.
- Best for: Growing businesses needing more advanced tools.
Pro Plan:
- Cost: $49 per agent/month (billed annually) or $65 per agent/month (billed monthly)
- Features: Everything in Growth Plan plus multiple time zones, custom roles, SLA management, multilingual knowledge base, and custom reports/dashboards.
- Best for: Medium to large businesses with complex support needs.
Pro + AI Copilot Plan:
- Cost: $78 per agent/month (billed annually)
- Features: Includes Pro Plan features plus Freddy AI Copilot for advanced automation and insights.
- Best for: Teams looking to leverage AI for enhanced productivity.
Enterprise Plan:
- Cost: $79 per agent/month (billed annually) or $99 per agent/month (billed monthly)
- Features: Everything in Pro Plan plus skill-based ticket assignment, sandbox environment, agent shifts, custom agent roles, and IP whitelisting.
- Best for: Large organizations requiring advanced features and security.
Freshdesk also offers discounts for annual billing and additional add-ons like multi-brand support or advanced reporting capabilities. Pricing scales based on the number of agents using the platform.
There is currently no promo code for this product
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