Help Scout
Help Scout is a people-first customer support platform designed to empower teams to delight and retain more customers by providing a streamlined, user-friendly, and efficient support experience.
- Unlimited Seats: Connect everyone and every team to the voice of the customer.
- Zero Dead Ends: Human help should always be easy to find. No endless loops, no deflection.
- AI at No Extra Cost: Your whole team can save time with AI, even on the Free plan.
- Get a Boost from AI: Recap long threads, edit and translate replies, or even create a first draft, all with a click.
- Snooze: Resurface the conversation at a later date automatically.
- Send Later: Schedule a reply so the customer gets it at the perfect time.
- Workflows: Automate tedious but critical tasks to keep your team organized.
- Views: Organize conversations with custom filters to tackle the queue efficiently.
- Saved Replies: Add proven answers to common questions with a few clicks.
- Multiple Inboxes: Give each department or product its own dedicated support space.
- Channels: Handle messages from social media, Shopify, and more in Help Scout.
- Beacon: An embeddable support hub offering live chat, email, and self-service options.
- In-App Messages: Send friendly nudges toward resources or gather feedback with surveys.
- Reporting: Gain insights with volume tracking, activity measurement, and team performance overviews.
- Enable customer support.
- Make human help easy to find.
- Save time with AI support.
- Automate tedious but critical tasks.
- Handle messages from social media, Shopify, and more.
- Understand the volume to make the right adjustments.
- Make sure messages for sales actually get to sales the first time.
Additional Details
Your company must be a new Help Scout customer, an incorporated tech startup less than two years old, and generating under $1 million in annual recurring revenue (ARR).
Help Scout is designed to empower teams to delight and retain more customers with the only people-first support platform. With Help Scout, customers can get human help always easy to find and get all the little things that support teams love. There are over 100+ powerful integrations and over 12,000 companies choose Help Scout.
- Competitive Advantage: Enhance customer support to stand out from competitors.
- Delightful Support: Create positive customer experiences with a people-first approach.
- Human Touch at Superhuman Speed: Deliver personalized support efficiently.
- Team Collaboration: Integrate everyone and every team to improve customer outcomes.
- Automation and Organization: Reduce busywork and improve team productivity.
- Comprehensive Insights: Reporting that tells a story
- Efficient Teamwork: It’s the best platform to manage the customer support. Also it is an amazing way to interact with my colleagues and quickly get feedback. A real must for remote team work.
Free Plan:
- $0/month
- For 50 contacts per month
- Unlimited users
- Basic features including inbox, knowledge base, and AI drafts
Standard Plan:
- $50/month
- Starts with 100 contacts per month
- Unlimited users
- Additional features like multiple inboxes, API access, and advanced reporting
Plus Plan:
- $75/month
- Starts with 100 contacts per month
- Unlimited users
- Advanced features including Salesforce integration, custom fields, and advanced permissions
Key points:
- Pricing is based on contacts helped per month, not per user.
- A contact is someone who received a reply or had their question resolved by AI in a given month.
- Annual billing offers a 10% discount.
- There's a Pro plan with custom pricing for larger organizations, starting at 1,000 contacts.
- Help Scout uses a fair billing policy based on a three-month average to manage seasonal fluctuations.
There is currently no promo code for this product
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