Zendesk for Startups
Zendesk is a service-first CRM company with support, sales, and customer engagement products.
- Messaging - Personalize conversations acrosschannels.
- AI and automation - Solve customer issues faster withAI.
- Help center - Let customers serve themselves.
- AI agents - Automate interactions with AI-powered bots.
- Ticketing - Track, organize, and solve all yourtickets.
- Agent workspace - See your customer data in oneplace.
- Voice - Speak directly to customers.
- Data privacy and protection - Keep customers safe.
- Routing and intelligence - Send tickets to the bestagent for the job.
- Analytics and reporting - Turn data into usefulinsights.
- Workforce management - Optimize agent staffing and performance.
- Quality assurance - Improve the quality of allinteractions.
- Platform - Modify Zendesk to meet your needs.
- Integrations - Bring your daily systems into Zendesk.
- Customer Support: Providing multi-channel support (email, chat, phone, social media).
- Help Desk: Managing and resolving customer inquiries efficiently.
- Sales Automation: Automating sales processes and improving sales team productivity.
- Self-Service: Enabling customers to find answers on their own through knowledge bases.
- AI-Powered Assistance: Anticipating customer needs and personalizing interactions.
Additional Details
New Zendesk customer - Previous or active paid customers do not qualify for the Zendesk credit offer, but you can still access our community, events, and training Fewer than 50 employees Raised outside funding (Angel, Pre-seed, Seed, Series A, and Series B rounds are welcomed)
Zendesk is an AI-first customer service platform designed to enhance customer and employee experiences. It offers a suite of tools for customer support, sales, and engagement, including a help desk, knowledge base, live chat, and AI-powered automation. Zendesk helps businesses personalize conversations, anticipate customer requests, and adapt to changing needs, ultimately improving customer loyalty and driving ROI. It emphasizes ease of use, quick setup, and scalability, making it suitable for businesses of all sizes.
- Improved Customer Experience: Delivering faster, more personalized support.
- Increased Efficiency: Automating workflows and reducing agent effort.
- Data-Driven Decisions: Leveraging data insights to optimize performance.
- Scalability: Adapting to changing business needs and growth.
- Omnichannel Support: Managing customer interactions across various channels.
Zendesk offers several pricing tiers for its customer service platform:
Support Team: $19/user/month (billed annually) or $25/user/month (billed monthly)
Suite Team: $55/user/month (annually) or $69/user/month (monthly)
Suite Professional: $115/user/month (annually) or $149/user/month (monthly)
Suite Enterprise: Custom pricing, contact sales
For smaller businesses, there's also a Support Team plan starting at $19/user/month (billed annually)
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