Zoho Assist
Support remote customers quickly through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote computers effortlessly.
- Remote Support
- Unattended Remote Access
- File Transfer
- Session Recording
- Annotation
- Advanced Reports
- Mobile Device Support
- API/SDK
- Service queue
- Customization and rebranding
- Remote reboot
- Remote Support: Provide real-time technical assistance to customers via live sessions.
- Unattended Access: Access and manage remote computers without user intervention.
- File Transfer: Transfer files securely during support sessions.
- Session Recording: Record support sessions for future reference or training.
- Multi-Platform Support: Support customers across Windows, macOS, Linux, iOS, and Android devices.
Additional Details
New customers only
Zoho Assist is a robust remote support platform designed to help businesses deliver instant technical assistance to their customers while ensuring security and compliance. With features like live sessions, unattended access, file transfer, and session recording, Zoho Assist streamlines support operations while providing a seamless customer experience. The platform integrates seamlessly with Zoho Desk for unified customer support workflows, making it an ideal choice for businesses looking to enhance their technical support capabilities.
- Instant Support: Deliver immediate technical assistance to resolve customer issues quickly.
- Secure Connections: Ensure data privacy with end-to-end encryption and secure login credentials.
- Custom Branding: Personalize support sessions with your company's branding.
- Seamless Integrations: Works with Zoho Desk and other tools for streamlined customer support workflows.
- Mobile Accessibility: Access remote computers and provide support on the go with mobile apps.
Free Plan
- Cost: $0 forever.
- Features: Limited to 1 technician, basic remote support features.
Standard Plan
- Cost: $10/technician/month (billed annually).
- Features: Includes unattended access, file transfer, and session recording.
Professional Plan
- Cost: $15/technician/month (billed annually).
- Features: Everything in Standard plus custom branding, advanced reporting, and integration with Zoho Desk.
Enterprise Plan
- Cost: $25/technician/month (billed annually).
- Features: Includes all Professional features plus advanced security options, priority support, and custom workflows.
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