Zoho Desk
Zoho Desk is a cloud-based omnichannel help desk software that helps you provide the support experience your customers deserve.
- Omnichannel
- Zia
- Self-Service
- Agent Productivity
- Process Automation
- Extensibility
- Insights and Impact
- Customization
- Security
- Ticket Management: Organize and prioritize customer support requests efficiently.
- Automation: Use workflows and macros to automate repetitive tasks and responses.
- Customer Portal: Provide self-service options for customers to access knowledge bases and FAQs.
- Multi-Channel Support: Manage support requests from email, social media, phone, and chat in one place.
- Performance Analytics: Track key metrics like response times, resolution rates, and customer satisfaction.
Additional Details
New customers only
Zoho Desk is a comprehensive customer service platform designed to help businesses deliver exceptional support experiences while streamlining their support operations. With features like ticket management, automation workflows, multi-channel support, and performance analytics, Zoho Desk ensures that customer requests are handled efficiently and effectively. The platform integrates seamlessly with other Zoho apps like CRM and SalesIQ to provide a unified view of customer interactions. Whether you're a small business or an enterprise, Zoho Desk offers scalable pricing plans to fit your needs while enhancing customer satisfaction and reducing support costs.
- Streamlined Support: Centralize customer interactions across channels for better management.
- Enhanced Productivity: Automate tasks to reduce manual effort and increase agent efficiency.
- Improved Customer Experience: Offer 24/7 support with AI-powered chatbots and self-service portals.
- Seamless Integrations: Works with Zoho CRM, SalesIQ, and other tools for unified customer insights.
- Customizable Workflows: Tailor workflows to fit your business processes and improve resolution times.
Free Plan
- Cost: $0 forever.
- Features: Up to 3 agents, basic ticket management, and limited automation.
Express Plan
- Cost: $7/agent/month (billed annually).
- Features: Unlimited tickets, advanced automation, and integration with Zoho CRM.
Standard Plan
- Cost: $12/agent/month (billed annually).
- Features: Unlimited tickets, advanced automation, and integration with Zoho CRM.
Professional Plan
- Cost: $20/agent/month (billed annually).
- Features: Includes everything in Standard plus custom branding, advanced analytics, and AI-powered chatbots.
Enterprise Plan
- Cost: $35/agent/month (billed annually).
- Features: Everything in Professional plus custom roles, advanced security options, and priority support.
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